Inkora Beauty Supplies focuses on professional beauty supplies for tattooing, permanent makeup, microneedling, aesthetics, spa services, salons, studios, and related professional workflows. Available categories may change as the storefront catalogue is updated.
Help centre
Frequently Asked Questions
Search 40 answers about shopping with Inkora Beauty Supplies, or browse a help category below.
Products
Product information, availability, variants, and professional use.
Read the product description, specifications, variant name, size, quantity, and any compatibility information shown on the product page. Where multiple variants are available, select the exact option required before adding the item to your cart. Contact support before ordering when compatibility is uncertain.
No. Product availability and quantity are checked again on the server during cart and checkout processing. An order cannot reserve more stock than is available at the time checkout is completed.
Prices, variants, promotions, and stock can change as the catalogue is updated. The final price and availability are recalculated during checkout rather than relying only on information previously stored in the browser.
Product images are provided to help identify the item. Packaging, labels, colour appearance, or presentation may differ slightly because of manufacturer updates, screen settings, or photography. The product name, variant, specifications, and order details should be used as the primary reference.
Orders
Checkout, order status, cancellation, and order documents.
The current Inkora checkout uses a customer account so your orders, addresses, payments, delivery updates, invoices, receipts, returns, and notifications remain linked to you securely.
Sign in and open My Account, then select Orders. The order list shows recent purchases, payment status, fulfilment status, totals, and available actions. Open an order to view its full details.
Pending usually means the order is awaiting confirmation or payment. Confirmed means it has been accepted. Processing means the products are being prepared. Packed means it is ready for dispatch. Shipped or in transit means it has entered delivery. Delivered means delivery was recorded. Cancelled, returned, or completed indicate a closed order state.
A cancellation request is available only while the order remains eligible. The system checks payment, fulfilment, shipment, and order status again before accepting cancellation. Orders that have progressed too far, shipped, been delivered, returned, or completed may no longer be cancellable.
Yes. Open the order details page and use the invoice action. The customer invoice is generated from the saved order, address, item, tax, discount, shipping, payment, and refund records.
Yes. Successful, partially refunded, and refunded payment records can have individual payment receipts. Open the relevant order or payment receipt page to view and download the receipt.
Payments
Paystack, failed attempts, retries, receipts, and payment security.
After checkout, the payment review page confirms the order and outstanding balance. When you choose Continue to Paystack, Inkora creates or resumes a secure Paystack checkout session. Paystack handles the payment details and returns the result for verification.
A payment may remain pending while Paystack or the payment channel completes processing. Open the order again later to review the latest status. Do not repeatedly create new attempts while a valid Paystack checkout is already open.
Open the order and use Retry Payment when the order remains eligible. The retry action checks order ownership, order status, payment method, payment status, and outstanding balance before creating or resuming a secure payment session.
The payment review page does not create a payment record through a normal page view. Payment initialization requires a protected confirmation. Recent valid Paystack sessions are reused where possible, and payment verification is designed to process repeated callbacks or webhook deliveries safely.
No. Never send passwords, PINs, one-time passwords, complete card numbers, CVV codes, Paystack secret keys, or other authentication information through the contact form, email, chat, or social media.
A successful verified payment updates the order payment status and appears in your customer account. You may also receive an in-app notification and can open the payment receipt for the verified payment record.
Delivery
Shipping methods, tracking, address changes, and delivery updates.
Delivery timing depends on destination, product availability, processing status, and the selected shipping method. Any available estimate appears during checkout and in the customer order record.
Open My Account and select Track Order, or open the order details page. Available shipment, courier, tracking number, estimated delivery, dispatch, transit, out-for-delivery, and delivery information will appear there.
Yes, when shipment notifications are enabled. Inkora can create account notifications for preparation, dispatch, in-transit progress, out-for-delivery status, delivery, failed delivery, cancellation, or return to sender.
Changing a saved address does not automatically rewrite an order that has already been placed because the order keeps its own delivery snapshot. Contact support immediately with the order number. A change may not be possible after fulfilment or shipment begins.
Review the shipment update and tracking information in your account. The courier or Inkora may require address confirmation, a new delivery arrangement, collection, or another next step depending on the reason for failure.
Returns
Eligibility, return requests, evidence, shipment, and resolution.
Sign in, open an eligible delivered order, and choose Request Return. Select the eligible items and quantities, explain the reason, choose the requested resolution where available, and attach evidence when required.
The eligible return period is shown in the return policy and is checked automatically before a return request can be submitted.
The order or item may not yet be delivered, the return period may have passed, the quantity may already have been returned, the order may be closed, or the product may not be eligible under the current return policy.
Yes, where evidence is allowed. Uploaded return evidence is validated and kept behind customer and administrator access controls rather than exposed as a normal public file.
Follow the instructions shown in the return record. Inkora may ask you to send or deliver approved items by a stated deadline and provide courier or tracking information. The return can then progress through transit, receipt, inspection, resolution, and completion.
A customer may cancel only while the return remains in an eligible early state. Once review, approval, shipment, receipt, inspection, resolution, or refund processing has progressed, cancellation may no longer be allowed.
Refunds
Approved amounts, payment records, and refund timing.
Approved refunds are processed through the applicable payment or refund method. The time required for the funds to appear may also depend on the payment provider or financial institution.
Open the related order or return in your customer account. Approved and processed refund amounts are reflected in the order payment summary, payment record, return details, and customer notifications where available.
Yes. Where only part of a payment is refunded, the payment and order can show a partially refunded status while preserving the original amount, paid amount, and refunded amount.
Not always. A refund and an order status are related but separate records. The correct order, return, payment, and fulfilment status depends on what was refunded and why.
Customer Account
Registration, login, addresses, passwords, and account security.
You can manage your profile, password, delivery and billing addresses, orders, tracking, invoices, receipts, returns, return evidence, payment retries, notifications, and notification preferences.
Open the customer login page and choose Forgot Password. Enter the email associated with your account and follow the password-reset instructions. Reset links expire and should not be shared.
Yes. You can add multiple active addresses and choose default shipping and billing addresses. Orders keep a saved address snapshot so later profile changes do not silently alter previous orders.
Use a unique password, do not share login or password-reset links, sign out on shared devices, verify unexpected messages before clicking, and contact support if you notice an order, payment, address, or notification you do not recognise.
Notifications
Unread alerts, categories, preferences, and account updates.
Notifications may cover orders, payments, refunds, shipments, returns, account activity, promotions, security, and system information. The exact event depends on the related workflow.
Sign in and open Notifications from the customer navigation or the notification bell in the storefront navbar. Unread notifications can also appear on the customer dashboard.
Yes. Open Notification Preferences to manage available channels, category preferences, minimum priority, email frequency, digest timing, quiet hours, timezone, and urgent-alert behaviour. Some security settings may be locked by an administrator.
The channel may be disabled in your preferences, the event may be below your minimum priority, the email may still be queued or retried, the destination may be incorrect, or that channel may not yet be configured by the administrator. In-app notifications can still be available separately.
No matching answer found
Try a shorter search phrase, select All Questions, or contact Inkora with the details of your enquiry.
Still need an answer?
Contact the Inkora support team and include your order number when the enquiry concerns a payment, delivery, return, refund, invoice, or receipt.