Return and Refund Policy

This policy applies to products purchased directly through the Inkora Beauty Supplies storefront and linked to a valid Inkora order.

A return may cover the whole order or only selected fulfilled items and quantities. Products that were not fulfilled, were already fully returned, or do not belong to the selected order cannot be included.

The return record, item records, order, shipment, payment, refund, evidence, inspection, replacement order, and customer notifications together form the operational history of the request.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted.

Submit a return request as soon as reasonably possible after delivery. The customer return form checks the currently configured eligibility period before accepting a request.

A product-specific notice, promotion, warranty, safety issue, manufacturer instruction, or applicable legal requirement may provide a different period or remedy.

Waiting may make it harder to verify delivery damage, missing parts, incorrect items, storage conditions, batch information, or the cause of a product issue. Customers should therefore report concerns promptly.

Submitting a request within the applicable period does not automatically approve the return. Eligibility, evidence, condition, quantity, and the appropriate remedy must still be reviewed.

The item must be connected to the customer’s order, must have a fulfilled quantity greater than zero, and must still have a quantity available for return.

The cumulative quantity reserved by active return requests cannot exceed the quantity delivered and still returnable.

Eligibility may depend on the return reason, product type, product notice, packaging, seal, item condition, hygiene and safety requirements, delivery status, prior return activity, timing, and applicable law.

Inkora may approve the whole requested quantity, approve part of it, reject an item, request more information, or propose a different reasonable remedy.

Keep the item, original packaging, labels, seals, accessories, manuals, free items, components, delivery materials, and any batch or serial information until the return is resolved.

For health, hygiene, contamination-control, and professional-use reasons, opened, unsealed, used, altered, mixed, contaminated, or improperly stored items may be ineligible for a change-of-mind return. This does not remove remedies that may apply where a product is defective, damaged, incorrect, unsafe, materially not as described, or where applicable law provides otherwise.

Do not intentionally damage, alter, substitute, misuse, contaminate, mix, relabel, or remove identifying information from an item before review.

Normal handling reasonably required to identify or inspect an item will be considered in context. The final assessment depends on the product, the stated issue, the requested remedy, and applicable rights.

Inkora may request clear photographs, videos, packaging images, labels, batch or serial information, delivery materials, and a written explanation. Evidence should show the issue without exposing passwords, payment credentials, or unrelated personal information.

The return reason and written details should be accurate, specific, and consistent with the selected products and quantities.

Uploaded evidence remains associated with the return record and is available only through authorised customer or administrative access.

Do not upload passwords, card numbers, CVV codes, PINs, OTPs, government identification unless specifically and lawfully requested, payment secret keys, or unrelated third-party personal information.

Inkora may be unable to confirm a reported issue where necessary evidence, packaging, identifying information, or the affected item is unavailable.

A submitted request normally begins as requested and may move under review before it is approved or rejected.

Approval may specify the accepted item lines, approved quantities, approved amount, return method, return address, authorisation number, return deadline, shipping responsibility, and next instructions.

A rejection includes a reason where the return does not meet the applicable eligibility, evidence, timing, quantity, condition, or policy requirements.

Do not send a product before approval unless Inkora has expressly instructed otherwise. An unauthorised parcel may be delayed, refused, returned, or held while the related order and customer are identified.

The approved return record states the authorised return method, return address, courier instructions, deadline, and whether the customer or Inkora is responsible for the applicable return-shipping cost.

Approved return methods may include customer drop-off, courier pickup, customer-arranged shipping, store collection, or no physical return where appropriate.

Use secure packaging suitable for the product. The customer should follow any handling, hygiene, safety, labelling, temperature, contamination-control, or courier instructions included with the authorisation.

Where customer shipping is required, add the courier, service, tracking number, tracking link, package count, and shipment date to the return record when available.

A customer may remain responsible for the parcel until it is delivered through the approved method, except where Inkora or its appointed courier has assumed collection responsibility.

An approved return may include a return-due date. Contact Inkora before the deadline where a genuine delay affects the approved return.

An early return request may be cancellable while it remains in an eligible status. Cancellation may no longer be available after substantial review, shipment, receipt, inspection, resolution, refund, replacement, or completion activity.

Failure to send an approved item, provide requested information, or respond within a reasonable period may delay the return or cause the authorisation to be reviewed or closed, subject to applicable rights.

Delivery of a parcel to Inkora does not by itself confirm that every requested item or quantity has been accepted.

Returned items may be inspected for identity, quantity, condition, packaging, accessories, signs of use, hygiene, damage, defect, completeness, storage, batch or serial details, and consistency with the approved return reason.

The received quantity may differ from the requested or approved quantity. Each item line may be accepted, partially accepted, declined, or held for further review.

Products may be restocked, quarantined, repaired, discarded, returned to a supplier, or assigned another inventory action according to condition, safety, quality, and operational requirements.

Inspection findings, received quantities, accepted quantities, rejected quantities, fees, approved amounts, and resolution notes are recorded in the return workflow.

The requested resolution is considered but does not automatically determine the final remedy.

Depending on the circumstances, the final resolution may be refund, replacement, exchange, store credit, repair, or no further action.

Availability, product condition, accepted quantity, payment history, customer preference, operational feasibility, product safety, manufacturer involvement, and applicable rights may affect the resolution.

A replacement may be recorded through a separate linked order. An exchange may require price or availability handling. Store credit applies only where offered and accepted.

The requested refund amount is an initial claim based on the selected item quantities. The approved refund amount may differ after review or inspection.

A refund cannot exceed the approved amount connected to the accepted return items and related payment history.

A restocking or handling deduction may apply only where it is permitted, disclosed, and appropriate to the reason and condition of the return. Any approved deduction is shown in the return record before final resolution.

Return-shipping costs, original shipping charges, promotions, discounts, taxes, store credit, prior refunds, and item-level adjustments may be considered where appropriate and lawful.

After an approved refund is processed, the time required for funds to appear may depend on the payment provider, bank, card issuer, transfer channel, or other financial institution.

A processed refund is reflected in the related refund, payment, order, and return records. Partial refunds preserve the original payment amount while separately recording the refunded amount.

Report products that arrive damaged, defective, incorrect, incomplete, unsafe, or materially not as described as soon as reasonably possible.

Keep the product and packaging and provide clear evidence of the issue, delivery condition, product label, batch or serial details where relevant, and the affected quantity.

Inkora may investigate with the courier, supplier, manufacturer, payment provider, or other responsible party while preserving the customer’s applicable rights.

Where a product issue is confirmed, an appropriate remedy may include repair, replacement, exchange, refund, store credit, collection, safe disposal instruction, or another lawful resolution.

Provide accurate order, contact, product, quantity, reason, evidence, courier, tracking, and return-shipment information.

Follow approved return instructions and take reasonable care of the product while it remains in the customer’s possession.

Do not send additional items, unapproved quantities, hazardous materials, contaminated products, or unrelated property without specific authorisation.

Review return notifications and respond to reasonable requests for clarification, evidence, collection, shipment, inspection, refund, replacement, or exchange information.

Keep the return number and order number when contacting support.

Open the return record in the customer account to review its status, approved items, instructions, tracking, inspection, resolution, refund, or replacement information.

Contact Inkora through the contact page and provide the order number, return number, affected items, requested assistance, and any relevant evidence.

Where a complaint cannot be resolved directly, customers may pursue any complaint or dispute-resolution route available under applicable law.

This page describes Inkora’s operational return process and should not be treated as a substitute for advice from a qualified legal professional about a specific dispute.